Frequently Asked Questions
The Try Now, Pay Later program allows our customers to purchase eligible products and try them out for 12 days with the option to keep or return the product. Payment is due only if you decide to keep the product. If you are not happy with the product return it within the 12 days trial period without damage and in original packaging to avoid any charges.
The Try Now, Pay Later program is available at no additional cost. Shipping and returns are free.
Your trial period will be 12 days from the date of delivery. If you decide to keep the product, no action is required. You will make your payments according to your loan agreement with us. If you want to return the product, go to your My Orders page before the end of the trial period and initiate the return. You have until the end of the trial period to postmark your return to avoid paying the first installment.
You can track the status of your return shipment(s) on your My Orders page. Please return all products in their original packaging without damage and with all accessories included in your purchase of the product to ensure quick and accurate processing.
You will be charged at the end of your trial period if you decide to keep the product. We will send you reminders via email when your trial period is about to end and when the first payment will be due.
You will have to head to your My Orders page, initiate the return and postmark your return shipment before the end of the trial period. Products must be returned without damage and in their original packaging with all accessories and items included in the purchase of the product. If we determine that returned products are not in acceptable condition, we may, at our sole discretion, charge you the full purchase price and ship the products back to you.
You have until the end of the trial period to postmark returns.
To avoid being charged for a product you do not wish to keep, you have until the end of the trial period to postmark your return shipment.
If you change your mind or if you have been automatically charged for a product that you did not intend to keep because you did not postmark your return shipment, you will have 12 days from the end of the trial period to return the product for a full refund.